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FAQ

What Texture should I get?
  • Kinky straight(less)- Best for chemically treated, relaxed or permed hair. Also great for a straight blow out Afro hair.
  • Kinky Coarse(more)-  The curls are tight and suitable for 4a-4c hair types. The hair is low maintenance and mimics Afro-textured hair when brushed out.
  • Kinky Curls (medium)- This texture is perfect for a woman with type 3c-4a hair. The curls are looser than the coarse but perfect for manipulating into different styles. This is our most versatile texture. 

 Don't worry if your hair doesn't match the clip ins precisely because you can use heat tools or twist outs to match your hair perfectly.

Please purchase our hair samples if you are unsure of which curl pattern will blend with your hair best.

Why is my payment not going through?
  1. You may need to contact your bank to accept international online payments. 
  2. Is your security code correct (The three digit code on the back of the card)
  3. Is the card yours? If not you need to ship to the card owners address and name.


Note: If you have just moved. It can take a few days for your bank records to reflect this
Any further questions please contact us.

How do you wash the clip ins?

Make sure you wash the clip ins immediately after they arrive. It's best to wash them in two sections so it's a faster process rather than washing them individually. Also, make sure you wash them in a downwards direction and not rubbing them together otherwise they could tangle. It is important you wash the actual clips itself as they are likely to be the dirtiest because it's been in your hair.

How many bundles of Clip Ins should I get?

Each set comes with one bundle equating to 100g in total. This could be enough if your hair is very full and the clip ins you are after reaches the same length as your natural hair. However, for most people, we always recommend you go for at least two bundles equating to 200g for a full look particularly if you are lacking volume. Just add two bundles to your cart!

Can I sleep with the clip ins on? 

Yes, you can, however, we recommend you take it out before going to bed to extend the lifespan of the hair. If you chose to sleep with them, make sure you wrap your hair with a silk-based headscarf and loosen the clips to avoid tugging. After sleeping with the clip ins for a couple nights, the clip ins will start to get looser. 

Why does the colour of your bundles look lighter than colour 1b? 

Admitally our colour is slightly lighter than the conventional colour 1b, however, this is because the hair is its natural state so the quality is maintained at it's highest. If your hair is darker don't worry! use the dark and lovely hair dye which does the job perfectly.

How often should I wash the hair? 

It depends on how often you wear the hair. If you wear it every day then you should wash it once every week. If you wear it less than that then every two weeks is fine. Do not leave dirt to pile up once you notice it's getting dirty wash it!

Which products can I use with this hair? 

Any natural oil, argan oil, olive oil, coconut oil etc but it is recommended you only use a minimal amount so the hair doesn't become greasy and weigh down. Also, it is best to apply a product to the hair once the hair is damp. Our hair is very low maintenance so we don't suggest you add too many products on it. Just as you use products for your natural hair, you can use the same to apply onto the clip ins. It is good to also deep condition the hair once every month to keep the softness.

Do I use my Natural hair products on the hair? 

Yes, you can use Natural hair products as you would for your natural hair. You can also use products you normally use for your weaves. Any hair product works well with this hair. It is recommended you do not put too much product on the hair because it will weigh the hair down and affect the quality.

Can I dye or put heat to the hair? 

Yes, you can, it's 100 % human hair. It's fine to straighten and curl the hair. Although we do not recommend doing such with our kinky coarse texture as you can permanently destroy the curl pattern. Please note just like any hair, too much manipulation can cause damage. Bleaching the hair can cause the hair to weaken and change its curl pattern. If you must change the colour, use hair dye, not bleach or seek professional assistance.

How long do they last? 

Our hair can last anywhere between 6 months and a year with regular use and correct maintenance. Our hair can last longer if worn less often. We recommend you purchase a weft sealer to keep shedding at a minimal. 

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