Shipping Policies
Worldwide Shipping
Note: We are not liable for delays caused by customs, carriers, or local strikes. Any additional duties or fees are the responsibility of the customer.
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FREE DELIVERY: 7–20 working days
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FREE Office Pickup: Feltham, TW13 6DH (by appointment only)
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Standard Delivery (5 working days): £9.99
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Next Day Delivery before 1pm: £14.99 (Order by 5pm Mon–Fri)
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FREE STANDARD SHIPPING over £500
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£19.99 Standard (7-10 Working Days)
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£29.99 Express (3-4 Working Days)
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Import Duties / Customs Charges typically under £20.
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FREE STANDARD DELIVERY over £500
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£11.99 Standard for orders under £79.99 (7–10 working days)
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£19.99 Standard for orders above £79.99 (7–10 working days)
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£29.99 Express (3–4 working days)
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FREE STANDARD SHIPPING over £500
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£14.99 Standard for orders under £79.99 (2–3 weeks)
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£19.99 Standard for orders above £79.99 (2–3 weeks)
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£45 Express (3–5 working days)
Returns & Exchanges
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We accept returns / exchanges within 14 days of delivery on unused items in original packaging.
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Custom or coloured items are non-refundable and non-exchangeable.
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This does not affect your statutory rights or our quality guarantee.
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We strongly recommend purchasing a sample hair first to ensure the best match.
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Email Us At: cs@toallmyblackgirls.com with your full name, order number and reason for return. We’ll guide you through the process.
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Returns must be shipped via a tracked & signed service (e.g., Royal Mail Special Delivery).
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We are not responsible for lost returns.
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Customers cover return shipping costs.
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A £4.98 processing fee is deducted from refunds (not applicable for exchanges).
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Exchange shipping costs vary depending on your delivery method and destination.
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Email cs@toallmyblackgirls.com with photos of the issue.
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If we're at fault, we’ll arrange for return and offer a full refund or exchange.
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This policy is valid for 60 days after delivery only.
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Hair that has been coloured, bleached, or dyed is exempt from this policy.
Frequently Asked Questions
- Brazilian Curly – Best for 3A–3B hair. Soft, bouncy, and low-maintenance with our loosest curl pattern. Super versatile.
- Kinky Straight – Great for relaxed, permed, or blow-dried Afro hair. Smooth with subtle texture.
- Kinky Curls – Perfect for 3C–4A. Suitable for softer curls. Looser than the Kinky coarse texture, easy to style and blend.
- Kinky Coarse – Best for 4A–4C. Tightest curl pattern suitable for natural Afro texture, requires the most upkeep out of all textures.
- Not a perfect match? Use heat tools or twist-outs to blend hair, try our custom curl pattern, take our quiz or simply just try our hair samples if you're unsure.
- Each set includes 1 bundle (100g). For clip-ins, 1 bundle may be enough if your hair is thick and matches the length. However, most people need 2 bundles (200g) for a full, natural look. If you're doing a sew-in or using wefts, you'll definitely need at least 2 bundles for full coverage. For lengths over 26" or if your natural hair is much shorter, 3 bundles may be best. Just add what you need to your cart!
- Yes, you can straighten and curl the hair—it's 100% human. However, we don’t recommend applying heat to kinky coarse textures, as it can permanently affect the curl pattern. As with any hair, too much manipulation can cause damage. Avoid bleaching, as it can weaken the hair and loosen curls. If you'd like to change the colour, we recommend adding our professional colour service to your order.